Refund & Cancellation Policy
Effective Date: 09 February 2026
Last Updated: 09 February 2026
This Refund & Cancellation Policy applies to purchases made on https://kapkenterprises.in and is operated by KAPK ENTERPRISES (OPC) PRIVATE LIMITED.
1. Order Cancellation
Before Dispatch
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Orders can be cancelled before they are dispatched.
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To cancel an order, please contact us immediately at:
📧 kapk.support@gmail.com
📞 +91 9565123856
After Dispatch
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Orders cannot be cancelled once dispatched.
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In such cases, customers may refer to the return policy (if applicable).
2. Refund Policy
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Refunds are applicable only for eligible cancellations or approved returns.
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Once the refund is approved, the amount will be processed to the original payment method.
Refund Timeline
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Refunds are initiated within 5–7 business days after approval.
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The time taken for the refund to reflect depends on your bank or payment provider.
3. Non-Refundable Items
The following items are not eligible for refunds:
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Products damaged due to customer misuse
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Products returned without original packaging/tags
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Items marked as non-returnable on the product page
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Clearance or discounted sale items (unless defective)
4. Damaged or Defective Products
If you receive a damaged or defective product:
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Contact us within 48 hours of delivery
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Share clear images or videos of the product and packaging
After verification, we will offer:
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Replacement, or
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Refund (if replacement is unavailable)
5. Failed or Duplicate Payments
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If a payment is deducted but the order is not confirmed, the amount will be automatically refunded within 5–7 business days.
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For duplicate payments, please contact our support team with transaction details.
6. Refund Mode
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Refunds will be processed via the same payment method used during purchase.
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We do not offer cash or cheque refunds.
7. Contact Information
For cancellations, refunds, or payment-related issues, contact:
KAPK ENTERPRISES (OPC) PRIVATE LIMITED
📍 H.No.-51, Chapra Marhoura Road, Vill.- Pearpurwa, Post- Israuli,
Saran, Bihar, India – 841419
📞 +91 9565123856
📧 kapk.support@gmail.com
